Frequently asked Questions
- How can I pay?
- What is your refunds policy?
- Where is the retail store?
- How long will it take to ship my order?
- How much will delivery cost?
- Why do we sell Polish goods?
If you have any questions that are not answered here then please contact us Mon to Fri 8am to 4pm
How can I pay?
When ordering online you can now pay with any credit or UK debit card by using your PayPal account! Once we have received your cleared payment we will ship your order.
What is your refunds policy?
Our guarantee to you is that all of the products that you buy from us are of the highest quality! If ever you aren't satisfied with the quality of the product we will replace the product concerned without question! If you decide that you don't wish to keep your purchase for some other reason then our 7-day refund guarantee applies. Our 7-day refund guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 7 days of the date you received the item, unopened (with any seals and shrink-wrap intact, clothing must have labels attached) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 7 days unless they are faulty. This returns policy does not affect your statutory rights.
Where is the retail store?
The Saffa Shop is located at: Limpopo Butchers, 9 Horn Lane, Acton, London, W3 9NJ.
How long will it take to ship my order?
We download orders from our website constantly during each working day. As each order arrives, we check stock availability and then pick it and pack it ready for despatch. If there are any items that are not immediately available then we will telephone you and offer you the option of an alternative product, or to wait until stock of the missing item arrives, or to send out the order without that item.
When we receive an order together with the payment details (or can make telephone contact with you before noon on the working day concerned to get them over the phone), we can usually ship the order to you on the same day for delivery the following working day. However, we never ship orders that include fresh or frozen meat or fish products on a Thursday and Friday (since the next working day is Monday) unless you have requested a Saturday morning delivery (for which there is a small delivery surcharge). We do not offer a delivery service on Sundays or public holidays.
How much will delivery cost?
Please see our delivery charges page
Why do we sell Polish goods?
The reasons why we stock Polish food is because:
- It is quite similar to South African food.
- A lot of Saffas enjoy the polish food.
- And the last reason is that a lot of SA boys get married to Polish ladies so couples can do all there shopping at one place on-line and in store.